Common Queries

What is your return policy?

Due to hygiene we cannot accept returns, therefore we are committed to working with you until we create a blend that satisfies your needs.
If you require further assistance please shoot us a dm @sheabylav on instagram or alternatively email

Do you offer gift cards?

We will honour gift codes. If you wish to purchase a jar as a gift we will create a personalised code in which the recipient can use within 1 year of purchase date.

What are the payment options?

Cash accepted only for collections.
Card accepted

How can we help recycle?

We want to reduce our wastage, we encourage you to send your Shea By Lav jar back in for re-use. This also gets you £1 off your next order.